Create a customer journey map
Map each stage of a customer's experience, with activities, emotions, pain points and opportunities, generated with AI on your MockFlow board.
A customer journey map follows one experience from start to finish, stage by stage: what the customer does, how they feel and where things could be better. The CustomerJourneyMap component lays this out as a grid, with stages across the top and a section for each kind of detail.
Generate a journey map with AI
Click Add anything (the plus button) in the toolbar at the bottom of the board, search for journey and add the CustomerJourneyMap.
Select it, click the AI button on the left of its toolbar and choose Generate new.
Describe the experience, for example "Booking a hotel room online", and click the send button.
AI names the stages and fills every section, including a satisfaction curve that rises and dips across the journey.
Add stages and sections
Click the hand button on the journey map to work inside it.
Add Stage: add a step to the journey, at the end of the stage row.
Add Section: add a row of detail under the stages.
Section type: choose what a section holds: Text, Icon, Image or Graph, the curve used for satisfaction.
Use Modify with AI to add a persona's view or a new stage, and Convert to to turn the journey into another kind of item on the board.
The CustomerJourneyMap component is available on every plan. Generating with AI uses AI credits. See MockFlow pricing.