Internal
Troubleshooting
Fix common problems with meetings, syncing, shared boards, signing in and browser support.
When something on a board does not work as expected, start here. Each guide names the message MockFlow shows and the steps that fix it.
My microphone doesn't work in a meetingFix a blocked or missing microphone in a MockFlow meeting: what each message means, how to allow the mic in your browser and system settings, and how to try again.My camera or screen sharing doesn't workFix Camera access was blocked, a screen share that will not start, or a faded Share your screen button in a MockFlow meeting.My board isn't syncing or keeps reconnectingWhat You're offline. Trying to reconnect means on a MockFlow board, how your changes are kept, and what to check when live sync or Mida stops working.I can't edit a board someone shared with meWhy a board shared with you opens without editing tools or does not open, and how your role and plan decide whether you can edit it.I can't sign in to MockFlowFix Authentication Failed when signing in to MockFlow: use the right sign in method, reset your password, sign in with SSO or enter your two-factor login code.Supported browsers and other requirementsThe browsers, computers and network access MockFlow needs for boards, live sync and meetings, and what to do when the editor misbehaves.
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