User Journey Map
Use this prompt with the MockFlow board editor. Tweak the content and generate ideas seamlessly.
Create a user journey map for online shopping experience showing timeline from awareness to purchase, user actions like browsing, searching, comparing, adding to cart, checkout, payment, delivery, touchpoints across website, mobile app, email, customer service, user emotions indicated with emoticons, pain points highlighted in red, opportunities in green, backstage processes, different swim lanes for user actions, thoughts, emotions, and company processes with clear phase divisions.
Related
Related prompts.
Open any of these to read the full prompt and generate with it in MockFlow.
Insurance Claim Journey Map
Create an insurance claim journey starting with Incident Occurrence (accident, damage, loss), Initial Response (safety measures, documentation, photos), Claim Reporting (phone call, mobile app, online portal), Claim Processing (adjuster assignment, investigation, documentation review, damage assessment), Resolution (approval/denial decision, settlement offer, negotiation), and Closure (payment processing, repairs, satisfaction survey). Include customer stress levels, communication preferences, pain points around delays and complexity, and opportunities for digital-first claim experiences while maintaining empathy and support.
Customerjourney
Banking Customer Journey Map
Design a banking customer journey for account opening including Research (rate comparisons, branch locations, online reviews), Application (online form, document upload, identity verification), Approval Process (credit check, review period, approval notification), Account Setup (initial deposit, debit card issuance, online banking registration), and Relationship Building (first transactions, mobile app adoption, additional services cross-sell). Map across multiple channels (website, mobile app, branch visit, phone support), identify security concerns, trust-building moments, and opportunities for digital-first experiences while maintaining personal service options.
Customerjourney
Healthcare Patient Journey Map
Create a healthcare patient journey covering Symptom Recognition (health concern, online research, symptom checker tools), Appointment Booking (phone calls, online scheduling, insurance verification), Pre-Visit (intake forms, directions, parking), Visit Experience (check-in, waiting room, consultation, examination, diagnosis, treatment plan), Post-Visit (prescription pickup, follow-up instructions, billing), and Ongoing Care (medication adherence, follow-up appointments, health monitoring). Include patient emotions (anxiety, relief, confusion), pain points (long wait times, complex forms, insurance issues), and care team touchpoints.
Customerjourney
SaaS User Onboarding Journey
Design a SaaS onboarding journey from Free Trial Sign-up (landing page, form completion, email verification), First Login (welcome tour, profile setup, initial configuration), Feature Discovery (guided tutorials, tooltips, progress indicators), Value Realization (first success milestone, key feature usage), and Conversion (upgrade prompts, pricing presentation, subscription activation). Map user emotions from excitement to confusion to achievement, identify friction points in setup, highlight moments of value delivery, and show supporting touchpoints like onboarding emails, help documentation, and customer success outreach.
Customerjourney
More to start from
Brainstorm with MockFlow MCP 
