Map customer journeys with AI.
Generate detailed customer journey maps instantly with AI. From user touchpoints to satisfaction curves, visualize the complete experience for your brainstorming sessions.
Journey maps that reveal user insights.
Stop spending hours mapping user journeys manually. Describe your user scenario, and AI generates complete journey maps with stages, touchpoints, emotions, and satisfaction graphs, ready for team collaboration.
Describe the experience, get a complete journey.
Tell AI about your user persona and scenario, and it generates a detailed journey map with stages, actions, emotions and satisfaction levels. AI creates contextual color themes and icons that match your industry.
"Map the journey of a first-time user signing up for our SaaS product""Create a customer journey for online grocery shopping experience""Journey map for a patient visiting a hospital for the first time"
Visualize user emotions at every stage.
AI maps user emotions throughout the journey with satisfaction curves and emoji-based sentiment indicators. See exactly where users feel excited, neutral, or frustrated, helping your team identify pain points and opportunities.
- Satisfaction curves. Visual graphs showing emotional highs and lows.
- Touchpoint mapping. Every user interaction tracked with context.
- Industry colors. Auto-themed color palettes for your domain.
- Stage breakdown. 4 to 6 journey stages with detailed actions.
Refine journeys through conversation.
Talk to Mida, your AI design assistant, to adjust your journey maps naturally. Add stages, change emotions, update touchpoints or explore alternative paths, all through simple conversation while keeping your existing map intact.
Mida: "Added a support stage showing user frustration during wait times, with a dip in the satisfaction curve and suggested improvements."Mida: "Updated onboarding with guided tour interactions and boosted the satisfaction level to excited. Added tooltip and walkthrough touchpoints."
Turn journeys into action plans.
Convert your journey maps into actionable formats. Turn pain points into task boards, create documents summarizing insights, or build flowcharts mapping the improved user experience.
- Pain points to kanban board
- Journey insights to document summary
- User flow to flowchart
- Improvement plan to timeline
Create journey maps with your favourite AI.
Use Claude or ChatGPT to generate customer journey maps directly. Our MCP server and GPT Actions let you create journey maps from your preferred AI assistant, completely free.
How AI journey maps work.
From user scenario to visual journey in three simple steps.
Describe the user experience
Type the user persona and scenario you want to map: a purchase journey, onboarding flow or support interaction.
AI maps the journey
AI generates stages, touchpoints, emotions and satisfaction curves with industry appropriate colors and icons.
Analyze and improve
Identify pain points, discuss opportunities with your team, and refine the journey map together on the whiteboard.
AI journey maps for every experience.
From customer onboarding to support interactions, AI maps the complete experience.
Product onboarding
Map the new user experience from sign up through activation, identifying drop off points and engagement opportunities.
Ecommerce purchase
Visualize the shopping journey from discovery to checkout, highlighting friction points and conversion opportunities.
Support interaction
Map customer support journeys to find bottlenecks, ease waiting and improve resolution satisfaction.
Healthcare experience
Create patient journey maps showing touchpoints from appointment booking through follow up care.
Employee onboarding
Map the new hire experience from offer acceptance through their first productive month on the team.
Service design
Visualize end to end service experiences to align teams on customer needs and operational improvements.
Try these AI journey map prompts.
Try these prompts to create journey maps instantly.
"Map the journey of a new user discovering and signing up for a project management tool"
"Customer journey for ordering food delivery from browsing to receiving the order"
"Create a journey map for a customer returning a product and getting a refund"
"Map the employee experience from job application to completing first week"
"Journey map for a student enrolling in an online learning platform"
"Create a patient journey for booking and attending a telemedicine consultation"
Frequently asked questions.
What does an AI-generated journey map include?
How does AI determine satisfaction levels?
Can I customize the journey stages?
Does it support different industries?
What formats can I convert journey maps into?
Is the AI journey map generator free to use?
Map your customer experience.
Create your first AI powered journey map and see how easy experience mapping can be.
Tell Mida the experience you want to map and it starts the board for you.
Brainstorm with MockFlow MCP 
