Create a restaurant customer journey from Discovery (social media, reviews, recommendations), Reservation (phone, app, walk-in), Arrival (parking, entrance, host greeting, seating), Dining Experience (menu browsing, ordering, food service, meal enjoyment, special requests), Payment (bill presentation, payment processing, tipping), and Post-Visit (social sharing, reviews, loyalty program enrollment, return visits). Include sensory elements (ambiance, food quality, service speed), emotional peaks and valleys, staff interaction points, and opportunities to exceed expectations at each touchpoint.