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Create a healthcare patient journey covering Symptom Recognition (health concern, online research, symptom checker tools), Appointment Booking (phone calls, online scheduling, insurance verification), Pre-Visit (intake forms, directions, parking), Visit Experience (check-in, waiting room, consultation, examination, diagnosis, treatment plan), Post-Visit (prescription pickup, follow-up instructions, billing), and Ongoing Care (medication adherence, follow-up appointments, health monitoring). Include patient emotions (anxiety, relief, confusion), pain points (long wait times, complex forms, insurance issues), and care team touchpoints.
Healthcare Patient Journey Map
Customerjourney
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