Customer journey

Send "type": "customer_journey".

Create customer journey maps with stages, activities, and satisfaction metrics.

Also available as the MCP tool render_customerjourney. The same payload works through either surface.

Fields

data

idstringrequired

Unique UUID for the journey map

titlestringrequired

Title of the customer journey

creatorstring

null

createDatestring

null

updateDatestring

null

themestring

"default"

cellWidthinteger

200

stageNamestring

"Journey Stages"

stageColorstring

"#616161"

stagesobject[]required

Journey stages with id, stage name, color (#hex), fontColor ("white" or "black")

Child attributes

idstring

stagestring

defaultboolean

addboolean

colorstring

fontColorstring

sectionsobject[]required

Sections: type 'icon' (activities with FontAwesome icons), 'graph' (satisfaction 0-4), or 'text' (HTML content). Items keyed by stage ID.

Example

{
  "type": "customer_journey",
  "data": {
    "id": "string",
    "title": "Q4 Launch Planning",
    "creator": "string",
    "createDate": "string",
    "updateDate": "string",
    "theme": "string",
    "cellWidth": 0,
    "stageName": "Q4 Launch Planning",
    "stages": [
      {
        "id": "string",
        "stage": "string",
        "default": false,
        "add": false,
        "color": "string",
        "fontColor": "string"
      }
    ],
    "sections": [
      {}
    ]
  }
}