# If a payment fails

> What to do when MockFlow cannot renew your subscription or your subscription is paused.

Source: https://mockflow.com/docs/if-a-payment-fails

If a renewal payment does not go through, MockFlow shows **Your MockFlow subscription failed to renew** when you open the app. A paused subscription shows **Your subscription is paused**. Your work is safe in both cases.

| Message | What to do |
| --- | --- |
| Your MockFlow subscription failed to renew | Click **Update billing details** and check your card, or add a new one. |
| Your subscription is paused | Click **Resume** to continue your plan. |

If you no longer need the plan, choose **Cancel subscription** instead. See [Cancel your subscription](/docs/cancel-your-subscription).

For questions about a payment, contact support@mockflow.com.