# I can't sign in to MockFlow

> Fix Authentication Failed when signing in to MockFlow: use the right sign in method, reset your password, sign in with SSO or enter your two-factor login code.

Source: https://mockflow.com/docs/cant-sign-in-to-mockflow

When MockFlow cannot sign you in, it shows **Authentication Failed. Try again!** The cause is almost always the sign in method, the password, or a company sign in policy.

![The Welcome back window with Forgot password and Sign in with SSO marked](https://assets.mockflow.com/docs/media/337793cc6c874dd19f8e4766aab400a3.webp)

## Use the same method you signed up with

If you created your account with Google, Microsoft or Apple, your account may not have a MockFlow password. Click **Sign in with Google**, **Sign in with Microsoft** or **Sign in with Apple** under **Faster ways in**, using the same account you signed up with. See [Create your account and sign in](/docs/create-account-and-sign-in).

## Reset a forgotten password

1. In the **Welcome back** window, click **Forgot password?** (1).
2. Enter the email address of your account and click **Send reset link**.
3. Open the email from MockFlow, check your spam folder if it is not in your inbox, and follow the link to choose a new password.

## Your company signs in with SSO

If your team license requires single sign-on, members and admins cannot sign in with a password, and a password sign in fails. Click **Sign in with SSO** (2), enter your work email address and sign in on your organization's page. See [Set up single sign-on (SAML)](/docs/set-up-single-sign-on-saml).

## Enter your login code

If two-factor authentication is on for your account, MockFlow emails a login code after your password and asks you to enter it. Type the 6-digit code from the latest email. To get a new code, sign in again. See [Turn on two-factor authentication for your team](/docs/turn-on-two-factor-authentication-for-your-team).

## Still can't sign in

- Check that your browser allows cookies for mockflow.com, then try again in a private window.
- Make sure you use a supported browser. See [Supported browsers and other requirements](/docs/supported-browsers-and-other-requirements).
- Email **support@mockflow.com** with the email address of your account and the sign in method you use.