# My board isn't syncing or keeps reconnecting

> What You're offline. Trying to reconnect means on a MockFlow board, how your changes are kept, and what to check when live sync or Mida stops working.

Source: https://mockflow.com/docs/board-not-syncing-or-reconnecting

Every MockFlow board stays in sync with your team over a live connection, so edits, cursors, comments and Mida replies appear for everyone straight away. When that connection drops, the board tells you and recovers by itself once you are back online.

![A board that lost its connection shows You're offline, Trying to reconnect, then Back Online, and a teammate's change appears](https://assets.mockflow.com/docs/media/5064b427a49d47bfb21ee3ba5ce15a43.webp)

## You're offline. Trying to reconnect

When your device loses its internet connection, a black banner at the bottom of the board says **You're offline. Trying to reconnect**. While it shows:

- The board is paused, so you cannot edit it. Anything you changed before the banner appeared is kept.
- Your teammates see you as **Offline** in the list of people on the board.

When the connection returns, the banner changes to **Back Online** and the board catches up with every change your teammates made in the meantime. There is nothing to save or reload.

## If the banner does not go away

1. Check that other websites load. If not, reconnect to Wi-Fi or your network.
2. If you use a VPN, a proxy or a company firewall, ask your IT team to allow secure WebSocket connections to mockflow.com. Live sync and meetings need them.
3. Reload the page. Your board opens with its saved content.
4. Check [status.mockflow.com](https://status.mockflow.com) for any ongoing incident.

## Live sync and Mida are unavailable until you reload

If your session could not be verified with the live sync server, MockFlow shows **Couldn't authenticate this session with the MockFlow realtime server. Live sync and Mida are unavailable until you reload the page.** Reload the page. If the message comes back, sign out and sign in again.

## The connection dropped while Mida was working

If the connection drops in the middle of a Mida reply, the chat says **The connection to MockFlow dropped while Mida was working, so the response can't reach this session. Please resend your message.** Once the board is back online, send the same message again.

## Related articles

- [Work on a board together](/docs/work-on-a-board-together)
- [Supported browsers and other requirements](/docs/supported-browsers-and-other-requirements)