# Refund policy

> MockFlow is a freemium software, so we recommend you try the free Basic plan, which has no time limit before you purchase a...

Source: https://mockflow.com/docs/account/billing/refund-policy

MockFlow is a freemium software, so we recommend you try the free Basic plan, which has no time limit before you purchase a license. The basic plan allows users to experience all the core features of our product.

If you require a trial of the full-featured version, please get in touch with support@mockflow.com

1. If you choose **NOT to renew your subscription**, please cancel the subscription before the renewal date by following the steps in this [article](https://support.mockflow.com/article/17-how-to-cancel-a-mockflow-subscription). 
2. If you missed cancelling your subscription, please reach out to support within **3 days** of renewal.
3. Refunds are **NOT** eligible for new purchases. This is because we have a freemium model where you are free to test the tool for your requirements before you decide to purchase.

Customers will receive several email notifications about their forthcoming renewals to their

billing email address. (email given for invoice purposes). You can choose to cancel the subscription to prevent the renewal and avoid refunds. 

After every billing, there will be a successful "Renewal" intimation email received at your billing email address.

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